Personal Estate Agent
Case Study
Chris Durrant, Personal Estate Agent and member of eXp UK network.
https://chrisdurrant.exp.uk.com/
Background
Chris Durrant has been an estate agent for 18 years, initially in branch and for the past 3 years as a private estate agent with the eXp UK group. He’s used Rello since 2022 and is delighted with Rello’s service.
Problem
Chris needed to free up extra time whilst maintaining great service.
Sales progression is necessary, but it takes time away from other important tasks such as supporting existing clients and finding new ones. Great service is critical to estate agents, and even more challenging to maintain when you only have yourself to rely upon.
Chris sought a partner who could help him free up time and enhance his service.
Solution
Rello’s Move Progression Service is the perfect blend of people and technology.
Rello helps you:
✔️ Save time and money
✔️ Win more instructions
✔️ Increase your completion rate
Technology
Using the Rello portal, all parties see a live view of the whole chain with accurate & detailed progress of each property involved.
People
It’s not just technology though, there’s real experienced agency people behind it, committed to ‘pushing’ your sales through to completion, as quickly as possible.
Rello also works closely with a network of conveyancing solicitors who are aligned with Rello’s portal and service, optimising response times and, if used, enabling you to provide move progression for free!
Results
- Lowered costs and improved service
- Reduced inbound enquiries from clients
- Transparency, for the whole chain
“Since partnering with Rello they’ve freed me from routine admin, and reduced chain queries.”
“I’ve also reduced my offer to exchange time from 12 to 10 weeks!”
Chris Durrant
Personal Estate Agent and member of eXp UK network.
“Traditional estate agents focus only on their part of the chain. Rello’s portal enables my customers see the whole chain. Rello helps me look after my clients better.”
