Adre Properties – Independent Estate and Lettings Agent
Case Study
Samantha Troy, Owner of Adre Properties of Chepstow
https://adreproperties.co.uk/
Background
Adre Properties is a successful independent sales and lettings agent based in Chepstow and has been serving clients in South Wales and the West of England for over 20 years. Samantha Troy, Adre’s owner, identifies service as at the heart of the agency’s success and a 99.6% ESTAS rating is a testament to this ethos.
Problem
Delivering great service, alongside getting sales quickly through to exchange are the two key elements of a successful agency. Providing both is always a challenge. Samantha is constantly seeking ways to improve on the services that her business provides and particularly shorten the time from sales agreed to exchange. Samantha identified that solicitors are critical in the buying and selling process in England and Wales. “Everyone presumes that local is best. A good, efficient solicitor is best, irrespective of where they are is our experience” said Samantha.
“Choosing the right solicitor is critical to a smooth and short conveyancing process.It’s often assumed that local solicitors are the best choice. However, in our experience this is not always true, likewise the cheapest. It’s better to have a solicitor who understands both the clients and agent’s needs, and provides an effective, efficient service, regardless of their location”.
Solution
Rello provides its panel of chosen and managed solicitors alongside its sales progression solution to Adre Properties, Combining them both, at zero cost to the agent, has proven very successful for the agency.
Faster exchange
“I’ve been very impressed with Rello, particularly, with regard to their ability to get sales completions through fast and several in only six weeks” says Samantha.
Whole chain visualisation
“I like the visual presentation of the whole chain and especially the traffic lights system. It enables everyone to see where the process is up to and has proven especially good at identifying where non-Rello solicitors have been lagging enabling action to be taken.” Samantha added.
Great communication – for every age
The Rello portal is usable by all. Samantha said “One recent client, a lady in her 80s who be the first to say she’s not that computer literate, told me she loves the emails and portal from Rello. They have helped her feel confident about the whole sale process.”
Results
“With Rello’s solicitors we’ve dramatically improved exchange and completion times over those previously achieved with a variety of local solicitors since” says Adre’s Samantha.
“We now expect to complete within 3 months, and some have gone through in as few as 6 weeks! This means there’s much less time for things to go wrong or clients to change their mind or for chains to fall apart. Our vendors and buyers are happy and our cashflow is improved too. Rello is a win-win solution!”
- Better and quicker information – for the agency and its clients
- Improved cashflow
- The standard of Rello’s solicitors
- The need to not necessarily use a local solicitor (a standard default)
- Rello’s service is acceptable by buyers and sellers of any age!
Samantha Troy
Owner of Adre Properties of Chepstow
“With Rello’s solicitors we’ve dramatically improved exchange and completion times over those previously achieved with a variety of local solicitors since. We now expect to complete within 3 months, and some have gone through in as few as 6 weeks! This means there’s much less time for things to go wrong or clients to change their mind or for chains to fall apart. Our vendors and buyers are happy and our cashflow is improved too. Rello is a win-win solution!”
