Streamlining Success: How Enfields Southampton revolutionised property sales with Rello
Case Study
Paul, Director at Enfields
https://www.enfields.co.uk/
Background
Enfields is an independent estate agency franchise with over two decades of experience providing personalised service along the South Coast. In 2008, Paul took over the Southampton franchise and quickly recognised that clients needed more than just a quick property sale. They required regular communication and real-time updates to feel confident throughout the process.
As Enfields grew, managing the time-consuming task of sales progression became a challenge. Paul turned to Rello for a solution that would streamline this process, improve client experience, and significantly reduce costs.
Problem
Time-Consuming Sales Progression
Sales progression, while crucial to closing property transactions, was eating into Paul’s team’s time and resources. This administrative task distracted staff from their core duties of finding, marketing, and selling properties, and from nurturing client relationships.
Paul explains, “Sales progression is essential, but it takes a lot of time and energy, which pulls us away from delivering the high level of service our clients expect.”
Solution
Rello’s Sales Progression Platform
Paul sought a solution that would allow his team to focus on high-priority tasks without compromising on the quality of client communication. That’s when he identified Rello as the perfect partner.
Rello’s platform automated the sales progression process, keeping both Enfields staff and clients updated in real time. This meant fewer routine conversations, allowing the team to focus on delivering results. Paul explains, “Rello has been a massive help. It ensures that everyone is informed, while freeing up my team to concentrate on growing the business.”
Cost Reduction Through Rello’s Conveyancing Quote System
Beyond improving efficiency, using Rello’s conveyancing quote system allowed Enfields to significantly reduce the cost of employing an in-house sales progressor. “By utilising Rello’s platform, we’ve drastically cut costs, making it a financially smart decision for the business,” Paul adds.
Results
- 40% Reduction in Inbound Calls and Emails
Since adopting Rello’s platform, Enfields has seen a 40% decrease in the volume of inbound calls and emails. Clients now have real-time access to track the progress of their property transactions without needing to contact the branch directly. Paul comments, “This reduction in calls and emails means my team can focus on more important tasks, rather than answering routine status queries.” - Significant Cost Savings
By shifting to Rello’s automated system, Enfields has substantially reduced the need for in-house staff to manage sales progression, delivering considerable cost savings. “We now have a more efficient, streamlined process, and the savings have been a major plus for the business,” Paul notes.
100% Adoption of Rello
Today, all of Enfields’ sales are processed through Rello’s platform. This has improved service quality, enhanced client satisfaction, and provided the business with a scalable, cost-effective solution.
By partnering with Rello, Enfields Southampton has been able to streamline its sales progression process, improve client satisfaction, and reduce operational costs. Paul summarises, “Rello has allowed us to deliver a better experience for our clients while significantly reducing the cost of managing sales progression. It’s a win-win for everyone.”
Paul
Director at Enfields
““Rello has allowed us to deliver a better experience for our clients while significantly reducing the cost of managing sales progression. It’s a win-win for everyone.””
