HouseShaw – Independent Buckinghamshire Estate and Lettings Agent
Case Study
Steve Locke, a HouseShaw Director
https://www.houseshaw.co.uk/
Background
Strong in the Buckinghamshire lettings market, HouseShaw sought to use its experience to grow their sales business. Key to achieving success was to provide clients services relevant to home-movers today and differentiate HouseShaw against traditional and run-of-the-mill estate agents. HouseShaw wanted to deliver something better.
Problem
Traditional estate agents all offer the same thing; a local high street branch, standard marketing and limited 9-5 access for clients. HouseShaw sought to be different and engaged Rello to be part of their revolution. James Donald, House Shaw’s Head of Sales says “Once the sale is agreed, traditionally estate agents leave things to progress at their own pace to exchange. HouseShaw wants to make this critical period as short as possible and keep our clients fully informed and engaged at all times, we also need to achieve our goals with a keen eye on the accounts too!”
Solution
Rello has provided multiple solutions to HouseShaw’s challenges.
HouseShaw uses Rello for both sales progression alone, where clients insist on instructing their own solicitor however, as Steve Locke, a HouseShaw director says, “We’ve increasingly found our clients prefer a solicitor from Rello’s panel as they are not only cost-effective but also more efficient.
Steve also states “Rello’s panel is very good for our agency too, more efficient, cost-effective and sales progression is included too. Rello’s service keeps both us and our clients fully informed 24/7.”
Results
- Cost-effective
- Efficient
- Clients kept informed 24/7
- Reduces unnecessary calls and emails into our agency
- Improved client experience
James Donald
Head of Sales
“Rello orders searches on day one which saves around two weeks waiting with traditional arrangements!”
