Frequently asked questions
Rello delivers a sales progression service that’s more effective and efficient than anything you could do yourselves. We measure success by better completion rates and faster times to exchange, both of which we monitor constantly. The scope of our service, therefore, focuses on those activities most effective at achieving this.
The scope of our service includes:
- Continuously gathering information about a transaction and other transactions in the chain is necessary to assess progress and estimate when exchange and completion are likely to happen. We don’t currently estimate likely exchange dates on the chain view platform.
- Performing activities such as contacting, inquiring, informing, prompting, persuading, and chasing
other parties to progress the transaction to exchange as quickly as possible. - Sharing progress information with you, your client, and, to an extent, other parties in the chain via a constantly available, digital dashboard that is clear and easy to interpret.
- Updating the digital dashboard as soon as new information is available (typically multiple times per week).
- Ensuring your client is fully aware of how to access the digital dashboard and sending them weekly reminders to do so. For those clients unable to access the digital dashboard, we offer an alternative form of weekly update, such as an email or phone call.
- Responding to queries from you, your client, and any party relating to the progress information we provide.
The Rello Sales Progression service is designed to enhance your relationship with your client, not detract from it. We will contact your client solely to obtain information, share progress updates, and prompt them to act when needed.
- Faster transactions– Fewer delays caused by lack of information. Visibility of what each party in the chain is waiting for. Problems highlighted early on, so they can be fixed.
- Transactions more likely to complete – Fewer delays caused by lack of information. Problems highlighted early on, so they can be fixed.
- Reduced stress & anxiety – Full visibility of the situation with all parties across the entire chain.
- A substitute (or supplement) for in-house sales progression– Saves time, potentially hours per day.
- Time saved chasing other parties for updates – We save agents a day a week. Fewer calls & queries from other parties chasing information.
- Realistic foresight of exchange and completion timings – Enables you to see the earliest possible exchange date for each party.
- The Rello team ‘pushing’ the chain – Requesting updates, troubleshooting & chasing problems until they’re resolved.
- Support from the Rello team – Experienced sales progressors with an agency background. Guide clients through the process. A central source of information with an authoritative view of the whole chain.
- Less hassle agreeing on exchange & completion dates – A significant pain point for both lawyers and estate agents.
- Save money – Get sales progression for free when using our conveyancing.
- Increased revenue – Conveyancing referral fees.
- Win more instructions using Rello as your USP.
- Access to Rello’s exclusive lawyers– Individuals we speak to every day, who we have a relationship with, and who care.
We share progress information with you, your client, and other parties in the chain via a constantly available, digital dashboard that is clear and easy to interpret. We ensure your client is fully aware of how to access the digital dashboard and send them weekly reminders to do so. For those clients unable to access the digital dashboard, we offer an alternative form of weekly update, such as an email or phone call.
We constantly monitor completion rates and time to exchange. These stats are available to you via our portal. We are continuously improving our service, pushing completion rates as high as possible and time to certainty (exchange) as low as possible.
£299 + VAT on completion. By using Rello conveyancing, you can get free sales progression and even earn referral commission.
For sure! Just look at our Case Studies section
Our digital dashboard can handle all complex chain scenarios, such as:
- Lower branches – 2 or more ‘multiple dependent sales.
- Upper branches – 2 or more ‘multiple onward purchases.
- Clients use different solicitors for sale and purchase.
- 2 sellers, 1 buyer.
- 1 seller, 2 buyers.
- Our laser focus is on optimising performance.
- Experienced estate agency people who understand the industry.
- Our unique use of technology and AI – the only purpose-built sales progression platform available.
We aim to make your life as easy as possible and will work with you to ensure that Rello is integrated as seamlessly as possible into your processes. Instructing us is easy, just email us a memorandum of sale and we’ll take it from there. If integration with your estate agency software/CRM would be beneficial, then we’re more than happy to investigate that.
We share progress information with you and your client via a constantly available, digital dashboard that is clear and easy to interpret. We update the digital dashboard as soon as new information is available (typically multiple times per week). We ensure your client is fully aware of how to access the digital dashboard and send them weekly reminders to do so. For those clients unable to access the digital dashboard, we offer an alternative form of weekly update, such as an email or phone call. We also provide dynamic performance stats on completion rates and time to exchange and complete.
The best way is to schedule a free onboarding call
Rello does not tie you in contractually. You can use us for some of your sales or all of them. Why not test the water with a handful of cases? We’re confident that once you’ve tried us, you’ll want to use us for all your sales!
The Rello portal is updated by our sales progressors. You don’t have to fill anything in. To quote your clients for conveyancing services, you must fill in details of the client, the property, and choose your referral fee.
The portal is designed to be easy to use without any training, but if you’d like some help getting started, we’re more than happy to provide as much training as you require.
We only charge upon the successful completion of a sale, thus making it easy to manage your costs as market conditions change.
In the first instance, always contact your allocated sales progressor. If you are not satisfied with their response, you can escalate it to their team leader and/or your dedicated Rello account manager.
