Sales Progression is changing – our people and technology will give you more sales more quickly

Rello delivers a sales progression service that’s more effective and efficient than anything you could do yourselves. We measure success by better completion rates and faster times to exchange, both of which we monitor constantly. The scope of our service, therefore, focuses on those activities most effective at achieving this.

The scope of our service includes:

1. Continuously gathering information about a transaction and other transactions in the chain is necessary to assess progress and estimate when exchange and completion are likely to happen. We don’t currently estimate likely exchange dates on the chain view platform.
2. Performing activities such as contacting, inquiring, informing, prompting, persuading, and chasing
   other parties to progress the transaction to exchange as quickly as possible.
3. Sharing progress information with you, your client, and, to an extent, other parties in the chain via a constantly available, digital dashboard that is clear and easy to interpret.
4. Updating the digital dashboard as soon as new information is available (typically multiple times per week).
5. Ensuring your client is fully aware of how to access the digital dashboard and sending them weekly reminders to do so. For those clients unable to access the digital dashboard, we offer an alternative form of weekly update, such as an email or phone call.
6. Responding to queries from you, your client, and any party relating to the progress information we provide.

The Rello Sales Progression service is designed to enhance your relationship with your client, not detract from it. We will contact your client solely to obtain information, share progress updates, and prompt them to act when needed.